Frequently Asked Questions

With Vodlix on elastic cloud infrastructure you do not pay for a peak you rarely use, and you do not fail when demand spikes. Capacity follows the audience rather than a forecast.

Less than operators usually expect. What determines reliability is whether transcoding recovers from failures without losing files, whether delivery has a fallback, and whether you can see what is happening. Those are platform properties.

They solve adjacent halves. Infrastructure is where things are stored and processed, the delivery network is how they reach a viewer quickly. A service can get one right and the other wrong and still feel slow.

How it behaves when something fails, and what you can see when something is slow. Those questions distinguish platforms far better than which provider is named, and they are the ones that matter at three in the morning.

The Vodlix backend CMS manages your entire streaming platform: uploading and organising content, scheduling, categorisation, branding, monetisation, hosting and reporting, from one user friendly interface.

Yes. The Vodlix CMS lets you schedule dates, times and locations for content to go live, including timings for private and public videos around your viewers' peak watching hours.

Yes. Vodlix lets you create custom entity labels to categorise content by genre, industry, format or any scheme that suits your business, alongside standard categories.

Yes. The Vodlix CMS includes reporting and analytics tools that track content performance, viewing and revenue, so you can identify weak areas and refine your strategy without leaving the system.

Yes. Video hosting is built into Vodlix. Uploads are transcoded, stored and delivered through the platform's CDN automatically, with no separate hosting provider to integrate.

Yes, Vodlix provides exclusive subscription management, allowing you to manage your subscribers and their subscription packages, and offer multiple payment options with multi-currency integration.

Yes, Vodlix provides the option of managing your SEO strategy to maximize results and improve the credibility of your business.

Yes, Vodlix provides power pack marketing tools to manage ads, promotions, discounts, and newsletters, making marketing easier for your business

Vodlix subscribers can see their orders, subscription renewals, wallet balance, credits and invoices in their account area, so they can answer the question 'what was this charge?' themselves.

Yes. Most billing enquiries are simply about identifying a charge. Because Vodlix makes orders and invoices visible to subscribers, those questions are answered without a ticket.

Yes. Every paid Vodlix order produces an invoice that the subscriber can open and print from their account area, so your team is not sending receipts by hand.

Yes. Vodlix shows staff the same billing records the subscriber sees, plus admin tools such as refunds and wallet top ups, so enquiries are answered immediately from one record.

The subscriber sees their balance on My Wallet and can top it up there. On the subscriber's profile your team sees the balance and a ledger of every credit and debit against it, including top ups, purchases, refunds and credits you add yourself.

Partly. The Vodlix API reports an order's status, returns a viewer's own purchases and rentals and issues refunds. For finance, the Invoices screen exports what you have filtered and Reports gives revenue and new orders for any date range, all from the same paid orders.

Automated billing is the money moving on schedule, the renewals and retries. This is the record of what happened and the ability to answer questions about it afterwards. One is the mechanism, the other is the evidence.

Cancelling a membership does not erase anything: orders, invoices and wallet history stay on the account. Removing records is a separate, deliberate admin action, and a refund never deletes the order it refunds, so the history still answers a dispute or a query factually.