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Help Centre

Frequently Asked Questions

Everything you need to know about Vodlix. Can't find an answer? Our team is happy to help.

Most Recent Questions

Can I start from a template on Vodlix?

Yes. Vodlix provides a set of responsive theme templates as starting points, which you customise to your brand and preview live before applying.

General

Will a Vodlix theme look right on every device?

Yes. Vodlix themes are engineered to render correctly on web, mobile and TV, adapting to each device's screen size and input method while keeping your brand consistent.

General

Can I use my own colours and imagery in a Vodlix theme?

Yes. Your signature colours, logos and brand imagery apply throughout a Vodlix theme, across the website, mobile apps and TV apps, for a fully branded experience.

General

Where do I manage themes on Vodlix?

Themes are managed in the Vodlix Themes and Template Manager, which keeps all your theme options in one place so switching, refining or reverting a look is a quick, contained change.

General

Is the Vodlix video player branded as mine?

Yes. The Vodlix video player is white label and carries your logo, colours and controls, with no vendor logo in the frame.

Video Platform, General

Is the Vodlix player built for long viewing sessions?

Yes. The Vodlix player is designed for long sessions, with instant audio and subtitle switching, resume support, trick play thumbnails and clean handoff to the next episode.

Video Platform

Does the Vodlix player work well with a TV remote?

Yes. Vodlix player controls are tuned per device, including a scrubber that behaves properly under a directional pad and visible focus for every control on television.

Video Platform, OTT Apps

Which devices does the Vodlix player support?

The Vodlix player runs on web browsers, iOS and Android mobile apps and every supported TV platform, with controls adapted to mouse, touch or remote on each.

Video Platform, Monetization

Why does the video player matter so much?

Viewers spend minutes browsing and hours in the player, so it is the part of a streaming service they remember. A rough player loses subscribers that no amount of content can win back.

Video Platform, Content Management

Can viewers cast to a television?

Yes. Casting from the mobile apps to a connected television is built into the player, so a viewer who starts on a phone can move it to the big screen without leaving the app.

OTT Apps

Is the same player used on every platform?

The same player and the same catalogue, arranged differently for each. The television build is designed around a remote rather than scaled up from the web, and the mobile build is built for one hand, because a single layout on all three ends up poor on all three.

OTT Apps, Video Platform

Can I build my own plugins for Vodlix?

Yes. Vodlix lets your developers build custom plugins and run them on your streaming platform, following a complete development guide that covers writing, testing, packaging and uploading the plugin.

Video Platform, Integrations & API

Does Vodlix support third party plugins?

Yes. Vodlix supports third party plugins that have been developed for and approved on the platform, and they are managed alongside your own plugins in the same plugin manager.

Video Platform, Integrations & API

Where is the Vodlix plugin API documentation?

Extensive API documentation for plugin development is published on the Vodlix Developer Portal, covering endpoints, data models and events, so developers can integrate cleanly without guesswork.

Video Platform, Integrations & API

How do I publish a plugin on Vodlix?

Plugins are published through the Vodlix packaging and publishing workflow, a defined, repeatable process that packages the code, uploads it to your platform and activates it from the plugin manager.

General

Can I monitor how a plugin is performing?

Yes. The Vodlix plugin manager shows each plugin's settings, the events it responds to and its usage statistics, so you can see what every extension is doing and disable any that are not needed.

General

What does the Vodlix device management system record?

Vodlix records every playback session against the account that opened it, including the device, the app and the IP address, all searchable by user, device or address from the admin area.

Video Platform, OTT Apps

How do I stop excessive account sharing on Vodlix?

Set a concurrent screen limit and a device limit on each subscription plan in Vodlix. The platform enforces the limit at playback across every device, with no code changes required.

Monetization, Video Platform

Is device data only used for enforcement?

No. Most Vodlix device data is simply useful, showing where and how your audience watches by app and device type, which informs where to invest in apps and content.

Video Platform, Security & DRM

Can I see which apps and devices are used most?

Yes. Vodlix breaks sessions down by app and device type, so you can see whether viewing happens mainly on smart TVs, mobile or web and prioritise accordingly.

Analytics, OTT Apps

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