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Help Centre

Frequently Asked Questions

Everything you need to know about Vodlix. Can't find an answer? Our team is happy to help.

Most Recent Questions

Does Vodlix support multi-DRM for different platforms?

Yes. Vodlix supports Widevine, FairPlay and PlayReady together, so each device uses the DRM system it supports natively while your team manages one configuration.

Video Platform, Security & DRM

Which Vodlix plans include DRM?

DRM playback is a plan entitlement. If your plan includes it, the DRM tab is ready to configure; if it does not, the setting stays locked for every admin until you upgrade.

Video Platform, Security & DRM

Does Vodlix sign media URLs?

Yes. Media URLs can be signed with a token, so a copied link expires instead of being shared around indefinitely, and signing adds no delay to playback.

Video Platform, Security & DRM

Can I edit my platform's navigation myself on Vodlix?

Yes. Vodlix dynamic menus are lists you build and reorder in the admin area, with changes going live the moment you save, so a new link never needs a developer ticket or a release.

Content Management, Getting Started

Which menus can I control with Vodlix?

Vodlix lets you control header, footer and page navigation menus, all built and managed the same way, with drag to reorder and on/off status for every item.

Content Management

Can I show menu items only on certain platforms?

Yes. Each Vodlix menu item declares where it belongs, so an item can be web only, TV only or shown everywhere, keeping each screen's navigation appropriate to how it is used.

Content Management

Can I prepare menu items before a launch?

Yes. Vodlix menu items can be switched off or restricted to specific audiences until you are ready, so you can build navigation for a launch in advance and enable it on the day.

Content Management

Does changing the menu require a release?

No. Navigation is configuration rather than code, so a change is live when you save it and reaches the web and the apps together.

Getting Started, Content Management

What is Editor's Pick on Vodlix?

Editor's Pick is a hand-picked list of titles that Vodlix shows as the hero carousel at the top of your home page. Your team chooses the films, series, episodes or live channels in it and the order they appear in.

Video Platform

How is Editor's Pick different from the other home page rows?

Rows such as Recent and Trending fill themselves by date or popularity. Editor's Pick is chosen and ordered by your team, so it can lead with a title an automatic row would never put first.

Video Platform

How often can I update Editor's Pick on Vodlix?

As often as you like. Add, remove and reorder titles on the Editor Picks screen in the admin. The order saves automatically, and the web storefront and the apps read the same list, so no app release is needed.

Video Platform

What does Editor's Pick do for engagement?

It puts the titles you most want watched in the first thing viewers see, with a Play button on every slide, so a strong title does not depend on viewers scrolling down to find it.

OTT Apps

Can Editor's Pick feature hidden gems?

Yes. Any published title can be picked, including one with too few views to appear in the Trending row.

Video Platform

Does Editor’s Pick replace the automatic rows?

No. It sits above them. Recent, Trending and your own content lists still appear below the carousel.

Video Platform

Is Editor’s Pick available on all devices?

The same list feeds the home page on the web storefront and in the apps. On the mobile app you can show the slides in portrait or landscape.

Video Platform

Does Editor’s Pick support analytics and reporting?

There is no separate report for the list itself. Insights shows views, watch time and completion for every title, so you can see how each pick performs after it joins the carousel.

Video Platform, Analytics

Is Editor’s Pick suitable for niche platforms?

Absolutely. Editor’s Pick is ideal for niche OTT platforms like education, fitness, faith, sports, and independent film services.

Video Platform

Can I send email campaigns to my streaming subscribers from Vodlix?

Yes. Email Marketing in the Vodlix admin lets you write a campaign with your own sender address, subject and message, choose which viewers receive it, and send it. Saved campaigns stay in a list where you can see their status and send or delete them.

Video Platform

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