Frequently Asked Questions

Yes, when you switch on Enforce marketing opt-in. Mass marketing emails then go only to viewers who explicitly opted in, whatever audience a campaign selects. With it off, marketing email goes to everyone in the chosen audience. Account, billing and security emails are always delivered.

It gives you the consent tools GDPR-style rules call for: an opt-in checkbox that can start unticked, a saved record of each viewer's choice, a switch that limits marketing email to opted-in viewers, and links to your terms and privacy policy at signup. How you use them, and your own privacy policy, remain your responsibility.

Vertex CRM is included with the Professional plan (Vertex CRM Pro, 20 seats, 18,000 active contacts), the Business plan (Vertex CRM Scale, 40 seats, 45,000 active contacts) and the Enterprise plan (Vertex CRM Autonomous, 80 seats, 110,000 active contacts). The Vodlix pricing page lists the current details.

Every plan includes a monthly email allowance, from 2,000 emails on Launch to 50,000 on Enterprise. Your plan's figure is listed on the Vodlix pricing page.

The Vodlix EPG reads your XMLTV feed and turns it into a readable electronic programme guide showing what is on now, what is next and full schedules for every live channel, on every device.

Paste your EPG feed URL next to the stream and DVR URLs when adding a live channel in the Vodlix CMS. Vodlix reads the XMLTV data and keeps the guide updated automatically.

Yes. The Vodlix programme guide is laid out for a directional pad, with a day strip, programme list, channel column and live preview that all respond to the remote without a cursor.

Yes. Publish the schedule once and the Vodlix EPG appears on TV apps, mobile apps and the web, so viewers get a consistent guide wherever they browse.

Yes. Vodlix EPG includes channel search and genre filters, and where nDVR is enabled, recently aired programmes are available for catch up directly from the guide.

It is. The same schedule renders on your website, in your iOS and Android apps, and across the TV apps including Roku, Samsung Tizen, LG webOS, Android TV and Apple TV. The television layout is built for navigating with a remote rather than being a stretched version of the web view.

You can. A live channel streams perfectly well with only an HLS URL, so the guide is entirely optional. That said, channels that publish one tend to hold viewers considerably longer, because people can see a reason to stay rather than judging the channel on whatever happens to be playing when they arrive.

A Fire TV app builder lets a broadcaster or OTT service launch its own branded Amazon Fire TV app without writing Android code. With Vodlix you enter the app name, package name, signing files and artwork in the admin, and the Fire TV app is built from those settings on the same catalogue and accounts as your other apps.

Fire TV is included on the Business and Enterprise plans. Business covers Android TV and Fire TV together; Enterprise adds Apple TV, Roku, Samsung and LG. The pricing page lists what each plan includes.

The Fire TV app shows a QR code and a short sign-in code. Viewers scan the code with a phone, or go to your site's /mytv page and enter the code, then sign in there; the TV signs in to the same account. Signing in with email and password on the TV also works.

Yes. Your Fire TV app carries your app name, logo, launcher icon and splash screens, so viewers see your brand in the Fire TV launcher and throughout the app.

Yes. The Vodlix Fire TV app reads the same catalogue, content lists and subscriber accounts as your website, mobile apps and other TV apps, so a title published once appears everywhere and a subscriber signs in with the same account.

Yes. Vodlix Settings has a Contact Us display text for TV apps, under Business Details, where you set the help address, email or phone number viewers see on the television.

Browser uploads fail on large batches, need someone present and do not resume after a dropped connection. The Vodlix FTP uploader handles hundreds of large files unattended and resumes interrupted transfers.

The Vodlix FTP uploader is for distributors, post production teams and content operators delivering large launch libraries or back catalogues, using a delivery method they already know.

Yes. Unlike browser uploads, transfers to the Vodlix FTP drop point resume after a connection drop rather than failing near the end, so large files arrive reliably.