Frequently Asked Questions

Screen and device limits are set on the subscription plan in Vodlix and applied to every account on that plan, so premium tiers can allow more simultaneous streams than entry level tiers.

You can search by username, email, address or session ID, and filter by date range and by app on top of that. In practice that means whatever the customer tells you is enough to find the session, including the case where they only remember roughly when it happened and which device they were using.

They do. A transactional order carries its own allowance for how many screens it opens on, separate from whatever a subscription allows. That matters because a film somebody bought outright and a plan they pay for monthly are not the same commitment and do not need the same rule.

Yes. Sessions and the accounts behind them are available through the Vodlix REST API, so a fraud tool, an internal dashboard or a support desk can work from the same records. That is usually better than exporting, because the answer somebody sees in your tool and the answer in the admin area stay the same.

Vodlix discounts can take a fixed amount off or a percentage of the total, with an optional minimum order amount, and can apply to any purchase, to subscription plans only or to pay-per-view titles only.

Yes. Vodlix lets you set both a total redemption limit and a per person limit on every discount code, so a code shared publicly cannot run away with your margin.

Yes. You can limit a Vodlix discount to subscription plans or to pay-per-view titles, list the specific titles a pay-per-view coupon covers, and attach a minimum order amount so it only applies above a threshold you set.

Yes, if you want them to. Each Vodlix coupon either runs forever or is valid between a start and an end date, and outside that period it is rejected at checkout automatically, without any manual intervention.

Vodlix asks for usage limits, scope, minimum spend and expiry when the code is created, so every promotion has a defined worst case before it reaches an audience.

No, though they sit together. A coupon reduces a price at checkout. A gift card carries a balance somebody has paid for. Both are managed in the same area of the platform alongside discounting on transactional titles.

Each coupon has a Usage tab that lists every redemption: the code, the plan or title it was used on, the viewer and the date. A campaign is judged on real redemptions rather than on how many codes went out.

Piracy and unauthorised copying. Protected streams are encrypted and play only once the player obtains a licence from your DRM licence server, so a captured stream cannot simply be redistributed.

Vodlix supports Widevine, FairPlay and PlayReady, which between them cover web browsers, Apple devices, Android and many smart TVs. The web player picks FairPlay on Safari and Widevine on other browsers automatically.

Yes. DRM protected streams stay encrypted between the CDN and the viewer's device, and they are decrypted only inside a player that holds a valid licence.

Yes. Under Encoding & Security, Block Direct URL File Access refuses requests that do not come from an allowed referrer, and the Allowed Domains and Blocked Domains lists control which sites can load your media.

Yes. Vodlix DRM works alongside geo fencing, package entitlements and referrer locks, so a title can be encrypted, region restricted and entitlement checked at the same time.

Through the DRM tab under Settings, Video & Playback. Enter the PlayReady, Widevine and FairPlay licence URLs and the FairPlay certificate URL from your DRM provider, then switch Enable DRM on.

The protected title does not play. Vodlix never falls back to unprotected delivery, so if DRM content will not start, check the licence and certificate URLs first.

Not usefully. A copied stream cannot be decrypted without a licence, and the Cast button is hidden on protected streams, so playback stays inside the licensed player.

Open Settings, Video & Playback, DRM, switch Enable DRM on and add your licence server URLs. From then on, protected titles are played through your licence server.