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Help Centre

Frequently Asked Questions

Everything you need to know about Vodlix. Can't find an answer? Our team is happy to help.

Most Recent Questions

Where is the programme guide in Vodlix live TV?

The full Vodlix programme guide is one tap away from the live player, with what is on now shown directly above the channel list, so most viewers get what they need without leaving playback.

Live Streaming, OTT Apps

Can a viewer move a live channel from phone to TV?

Yes. Vodlix supports casting and handoff, so a channel found on a phone can be thrown to the television without restarting the stream, which is how live viewing often begins in a household.

Live Streaming, Content Management

How do viewers navigate many live channels on Vodlix?

Vodlix groups channels into categories such as news, sport, entertainment or local, alongside channel search, so a lineup of hundreds of channels stays as easy to navigate as a dozen.

Live Streaming, OTT Apps

Do live channels keep their channel numbers on Vodlix?

Yes. Each Vodlix live channel carries its own number, so viewers can tune directly from a remote the way they would on traditional television.

Monetization, Live Streaming

What if my guide data is wrong?

There is a control to refresh the guide directly, so a correction sent by a provider can be pulled in immediately rather than waiting for the next scheduled poll. Schedule errors are visible to every viewer at once, which is why being able to fix one on the spot matters.

Live Streaming, Video Platform

Can a viewer send a live channel to their television?

Yes. A channel found on a phone can be cast to the big screen without restarting it, which is how a lot of live viewing actually begins. Somebody sees that something is on, and then wants it in the living room rather than in their hand.

OTT Apps, Live Streaming

Do live channels and on demand content sit together?

They do, in one app and on one platform. A viewer can move from a channel into a boxed set without leaving your service, and both are covered by the same subscription, rental or advertising arrangements rather than needing separate products.

Live Streaming, Monetization

Does Vodlix support two-factor authentication (2FA)?

Yes, for the admin area. Administrators confirm sign-in with a code from an authenticator app as well as their password, and Force 2FA for All Admins makes every administrator set up 2FA before they can use the admin area. Viewers sign in with a password or a one-time code sent by text or email.

Video Platform

How do viewers log in with a one-time code (OTP)?

The viewer enters a mobile number or email address, receives a four-digit code by text message or email, and types it in to sign in. You can offer codes next to email and password, make the code form the default, or require codes for every login and signup.

Video Platform

What happens after too many failed login attempts?

The address the attempts came from is locked for the time you set. Viewers and admins have separate limits: for viewers you choose the number of attempts, the minutes they are counted over and the lockout length, and for admins the number of attempts and the lockout length.

Video Platform

How do I unlock a user who is locked out?

Locks end on their own after the lockout time. If someone cannot wait, open the Locked tab in Session Manager, find their IP address and unlock it. You can also unlock every address at once.

Getting Started

Can I stop people signing up with names like admin or support?

Yes. Add those names to the blocked usernames list and the signup form will refuse them. You also set the minimum password length and the shortest and longest username allowed.

OTT Apps

Do I need a developer to set up login security?

No. One-time code sign-in, password and username rules, lockout limits and admin 2FA are all switches and fields in the Vodlix admin. Changes apply when you save, with no code or app release.

Getting Started

What does Vodlix metadata management control?

It controls the title and logo text, the description and short description, categories, content lists, cast, maturity level, content rating tags, MPAA rating, free tags and the SEO meta fields on every item in your catalogue. Those values feed platform search, filters, genre rows, recommendations and search engine indexing.

Video Platform, Content Management

Does Vodlix metadata management help with SEO?

Yes. Each title has an SEO Settings tab with its own meta title and meta description, and those become the title page's page title and meta description, its Open Graph and Twitter card, and its VideoObject structured data — the things search engines and AI assistants read.

Video Platform

When do I set metadata on Vodlix?

At upload. The video, the descriptions, the categories and cast, the SEO fields and the artwork are all tabs of the same editor, so a title is described before it goes live. Details can also be pulled from The Movie Database or drafted with Vodlix Intel.

Video Platform, Content Management

Why does metadata matter for search on Vodlix?

Vodlix search reads your metadata directly, so a title is only findable by the words it carries. A film with no tags and a one line synopsis will not be found by anyone who does not already know its name.

Video Platform, Content Management

Can I keep metadata consistent across a large catalogue?

Yes, because the values that matter most are shared records rather than free text. Categories, cast and content lists are each defined once in their own manager and chosen on every title, so the same genre or actor cannot exist under five spellings.

Video Platform, Content Management

What is the impact of metadata on user experience?

Viewers meet your catalogue through search, genre rows and More Like This lists, and all three are built from metadata. Precise categories, cast and tags put the right title in front of someone in one step instead of several.

Video Platform, Content Management

Can metadata be different in each language?

Yes. A title has a Translations tab for its name and synopsis per installed language, categories and artists can be translated from their own managers, and artwork can be set per language too, so a viewer browsing in German reads German metadata.

Video Platform, Content Management

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