Frequently Asked Questions

Use the Data Importer in the admin panel. It has separate imports for user accounts, products and product plans, subscriptions, videos from a CSV file and content from a Roku URL, and it links the records together as each import finishes. Videos can also be fetched one by one from a direct link.

Yes. Imported accounts use each viewer's email address or phone number as the unique ID, along with their name, country and joining date, so they sign in to your new storefront with the details they already use. Viewers who need a new password can set one from Forgot Password on the sign-in page.

Yes. Import your products and product plans first, then your subscriptions, and each subscription is linked to its plan. Recurring billing runs through your payment gateway, so plan how renewals move with our team before you switch.

Yes, through integrations. The Google Drive integration lets you pick videos from Drive and add them to your library, and the Dropbox integration stores and retrieves files through Dropbox; Dropbox depends on your plan. Any video on a direct public HTTPS link can also be imported from the Add Media tab.

Free concierge migration, where our team runs the move for you, is included on the Grow, Scale, Professional, Business and Enterprise plans. The pricing page shows what each plan includes, and you can also run the Data Importer yourself.

The user account import does not bring orders, past purchases or viewer profiles, and subscriptions come through their own import. Data the importer does not cover, such as records from a self-built platform, is moved by our migration team with a custom script.

Vodlix provides white label native mobile apps for both iOS and Android, covering iPhone, iPad and Android phones and tablets, built and maintained by Vodlix on the same backend as your website.

Yes. Vodlix mobile apps are fully white label, carrying your logo, colours, name and catalogue throughout, with nothing indicating they were built on Vodlix.

No. Vodlix builds both apps, submits them to the App Store and Google Play and maintains them through platform changes, so you launch on mobile without an in house development team.

Yes. Vodlix mobile apps share subscriptions, profiles, lists and watch progress with every other screen, so a viewer's experience continues seamlessly between devices.

Vodlix has dedicated pages for the iOS app and the Android app, with details specific to each platform, its store and its audience.

No. Vodlix designs the web, mobile and TV interfaces separately for how each device is operated, with the same catalogue structure underneath, so nothing is stretched from one platform onto another.

A television has no hover, no pointer and is viewed from metres away, so Vodlix TV apps use focus based navigation, larger text and spacing built for the living room distance.

No. The content, categories, lists and accounts are identical across every Vodlix app. Only the interface and input model change, so viewers get one consistent service on every screen.

Yes. Vodlix mobile apps are built for touch and small screens, with gestures, thumb sized targets and layouts that suit phones and tablets rather than a shrunken web page.

Yes. Your Vodlix theme, colours and branding apply across every screen. Each interface differs only in how it is operated, so the brand reads consistently from a phone to a television.

You can change colours, card shapes, header and footer and the overall template. The interaction patterns are deliberately not exposed in the same way, because they are responses to the input rather than matters of taste.

By whether people reach something to watch quickly and come back, measured per platform. An interface can be fine on the web and failing on television without anybody internally noticing, because nobody in the office watches that way.

Because a poster is a much faster decision than a title, and viewers give each item about a second. Large artwork is not a stylistic choice, it is a response to how quickly people actually scan a catalogue.

The Vodlix content manager holds movies, TV series, trailers and live channels as tabs in one place, so your team manages every content type with the same search, filters and actions.