Frequently Asked Questions

Yes. The Vodlix webOS app is fully white label, with your brand, colours and catalogue throughout and nothing on screen pointing back to Vodlix.

No. The Vodlix webOS app runs directly on the LG television a viewer already owns, installed from the LG content store, with no streaming stick or set top box required.

Yes. The Vodlix LG webOS app shares one backend, catalogue, subscriber accounts and content lists with your web, mobile and other TV apps.

Yes. LG reads the same catalogue, content lists and subscriber accounts as the web, mobile and other television apps, so publishing once puts a title everywhere rather than needing to be repeated per platform.

That is the normal arrangement. Every television platform sits on the same backend, so each one you add is extra reach rather than extra maintenance, and a subscriber moves between them on one account.

A thumb rating takes one tap and no thought, so far more viewers use it than a five star scale. High participation is what makes the Vodlix like and dislike data useful.

Vodlix uses ratings to shape what each viewer is recommended next and as a quality signal alongside watch time, showing which titles satisfied viewers rather than just attracted clicks.

No. Vodlix ratings are a private signal used for personalisation and operator analytics, not a public score, so ratings drive recommendations without influencing other viewers.

The rating sits beside Play on web, above Play on TV and where the thumb naturally rests on mobile, so it is always at the point where the viewing decision happens.

Yes. Vodlix ratings belong to the account rather than the device, so a rating given on a television affects recommendations when the viewer opens the app on a phone.

To the account, so somebody who rates a film on the television sees the effect when they open the app on their phone. Anything else would be confusing, because viewers do not think of themselves as having a separate relationship with each screen in the house.

Watch history records what happened. A rating records what somebody thought about it. A title that gets started and abandoned and a title that gets finished and loved look similar in a view count and completely different once you have sentiment beside it, which is why the two are worth reading together.

That is usually where they earn their keep. Views tell you what your marketing achieved and ratings tell you what your programming achieved, and a title that scores well on one and badly on the other needs a very different decision. Having that continuously, for every title, costs you nothing beyond switching it on.

Yes, as an optional integration. The Real-time Chat integration adds chat rooms backed by Firebase, PubNub or Ably, and you switch chat on for the titles you choose, such as a live event. Comments and one-tap ratings are built into the platform.

Yes. Signed-in viewers post comments under the player on the watch page, reply to each other and vote comments up or down. Visitors who are not signed in can read existing comments and are asked to sign in when they want to take part.

In the admin panel, open Settings, then Display & Listing, then the Content tab. The Ratings & Comments group has two switches, Allow video ratings and Allow video comments, which apply to the whole platform.

Yes. Deleting comments is controlled by the Admin Delete Access permission. Give it to the staff roles who moderate your community, and keep it away from roles that should not remove what viewers write.

Yes. In a phone browser the watch page shows the same comments thread as on a computer, and the title page has the thumbs-up Rate button under Play. A viewer can rate or comment on one screen and see it on the other.

Yes. The Vodlix public API has endpoints to rate a title and to list and post comments, so an app or website you build yourself can use the same comments and ratings as your storefront.

No. In Vodlix live TV the player and channel list stay on the same screen, so switching channels is instant and never means going back to a menu.