Frequently Asked Questions

Push notifications are delivered through Firebase Cloud Messaging. You switch push on in the settings and upload your Firebase private key file, and browser notifications for your admins use Firebase as well.

There are 61 notification events: 26 for viewers and 35 for your admins. Viewer events cover sign-up, passwords, payments, subscriptions and calendar reminders. Admin events cover videos, series, payments, settings changes and admin sign-ins from a new device.

Yes. Every event has its own on/off switch, and you choose which channels it uses, such as push, in-app or email. When an event is switched off for the platform, nobody receives it, whatever their personal settings say.

Yes. Each email template has a subject and body you can edit in the admin, with a preview and a test send before you save. The emails carry your logo from your branding settings and the accent colour you choose.

These are admin notification events. They appear under the bell and in the admin inbox, and each admin can also get them by email or as a browser notification on their desktop. Failed encodings and failed payments are marked critical, so they stand out.

The Vodlix Orders Manager shows every rental, purchase and subscription transaction in a single ledger, with the buyer, amount, payment status, refund history and gateway visible on each row.

Each Vodlix order shows the order number, the buyer, when it was placed, the amount with its payment status and the payment gateway that handled it, with actions to view the invoice, issue a refund or delete the record.

Yes. Every order in the Vodlix Orders Manager links directly to its invoice, so when a customer asks for a receipt your team can open it in one click.

Rental Hours on each title decides. A rental ends that many hours after purchase; a title with 0 rental hours is a permanent purchase that survives a reinstall or new device. Both sit in the same ledger so monthly revenue adds up in one place.

Each Vodlix order names the gateway that processed it, so a provider that starts failing or delaying settlements shows up as a pattern in the Orders Manager rather than a run of unrelated complaints.

It does. The gateway appears on the row, so if one provider starts failing you see it as a run of orders sharing the same name rather than as a handful of unconnected complaints. That is usually the difference between noticing on the day and noticing at the end of the month.

The Sales Dashboard answers questions about the business, such as how the month is going and which packages are growing. The Orders Manager answers questions about one transaction. You need both, and they are built from the same underlying records, so the totals on one always agree with the rows on the other.

Partly. The Vodlix API reports an order's status, returns a viewer's own purchases and rentals and issues refunds, so a support tool or a reconciliation job can check individual orders. For totals, Reports gives revenue and new orders for any date range you choose, from the same paid orders the ledger lists.

The Vodlix Package Content Explorer lists the titles included in each subscription package, visible to viewers on web, mobile and TV before they pay, so they know what a plan contains.

Viewers subscribe for something specific to watch. Showing package contents answers that question at the point of decision, which converts better than asking viewers to pay to find out.

Yes. Most subscription refunds come from viewers who expected a title that was never included. Making Vodlix package contents visible removes the cause of those refunds rather than just handling the complaint.

Some viewers will look and leave, but far fewer are lost than to subscribers who join blind, find the gap, cancel and tell others the catalogue is misleading. Transparency is the cheaper failure.

Yes. When viewers can see what a Vodlix package includes, they choose plans that actually suit them, use them more and keep them longer, which shows up as longer subscriber lifetimes.

That is an editorial judgement, and the honest version is usually better. A curated sample invites the suspicion that the rest is weaker, whereas showing the catalogue lets somebody decide for themselves and keeps the ones who genuinely want it.

Considerably. The difference in content between two tiers is usually more persuasive than the difference in price, and it is far easier to understand than a list of technical entitlements.