Frequently Asked Questions

Catalogues change constantly as rights begin and end, so it is worth being clear that a package is what it contains now rather than a permanent list. Being straightforward about that at the point of sale avoids a harder conversation later.

A Vodlix package is anything a viewer buys on a recurring basis, including free trials, daily and weekly plans, monthly and annual subscriptions and lifetime offers, all managed with the same model.

Editing a Vodlix package is a matter of a few fields such as name, price, billing period and content access, so adding or adjusting a tier takes minutes in the CMS rather than a deployment.

Yes. Every Vodlix package is the same shape, so multiple offers for different markets, campaigns or audiences sit side by side in one list and are managed the same way.

No. Vodlix lets you add or retire packages without touching existing ones. Current subscribers stay on their plan and price, and a retired package simply stops accepting new signups.

Yes. A trial is either the Free Trial setting on a paid package, with a length in days, weeks, months or years before the plan's price applies, or a Subscription Trial package of its own. Both live in the same list and are managed like any other package, which is why you can run several trials at once.

No. A package is a record with a few fields, so adding a tier or changing a price is somebody typing rather than a release. That matters less on the day you launch than it does eighteen months later, when the offer you need is not the one you built.

Yes, all of them read one list. Purchases inside the iOS and Android apps run through the stores' own billing and carry the renewal terms those stores require, so the apps pass review, but the package itself is defined once.

In settings that apply across all packages rather than on each one. That keeps packages small and means changing something like the grace period is a single decision instead of one edit per plan.

Vodlix Pages Management lets you create, edit, organise and control the visibility of every page on your platform, from legal and help pages to campaign pages, without a developer.

Yes. Vodlix lets you activate or deactivate any page with a single click, so a page can be taken offline temporarily and restored later with its content intact.

Yes. You can add new pages from the Vodlix admin area in minutes, build them from blocks in the page builder, preview them on desktop, tablet and phone, and publish when they are ready.

Yes. Pages can be listed in your site footer and linked from the header menu, footer menu, pages menu or profile dropdown through the menu manager, so viewers navigate a well organised site and search engines index it correctly.

Yes. Every page has its own URL slug, and Vodlix lets you link it from the dynamic menu, the footer or buttons and text on other pages, giving you complete control over navigation.

You give each title a maturity level, and each viewer profile has a maturity level of its own. A profile only shows titles rated within its level, so a child's 7+ profile does not show titles rated 13+ or above. Adult profiles can be locked with a 4-digit PIN.

Every title can have a maturity level of All, 7+, 13+, 16+ or 18+, an MPAA rating (G, PG, PG-13, R, NC-17, NR or UR) and content rating tags such as Violence, Language or Drugs. Series and episodes use TV ratings such as TV-14 and TV-MA.

Yes. Set the profile's maturity level to All or 7+ and it only shows titles rated within that level. Rate your titles as you publish them, because the limit applies to titles that carry a maturity level.

Yes. When a title has an MPAA rating, viewers see it in the title details next to its maturity level, for example 13+ and PG-13. Titles without an MPAA rating show the maturity level alone.

Yes. Add the date of birth field to your signup form and set a minimum age for registration in the admin. Viewers younger than the age you set cannot create an account.

Yes. Any profile can be locked with a 4-digit PIN, and switching to a locked profile asks for it on the web and in the mobile and TV apps. A forgotten PIN can be reset by email.