Frequently Asked Questions

The refund is recorded against the order and the order is kept rather than deleted, so the history reads correctly afterwards. That matters when a card dispute arrives months later and you need to show what was taken and what was given back.

Yes. Pricing sits on the title, so a new release and a back catalogue film do not have to cost the same, and a title you rent out can sit beside one you sell outright at a different price. That is how most transactional catalogues actually work.

Viewers can preorder a title on Vodlix as soon as you list it, typically right after watching the trailer, which captures the purchase at the moment interest is highest rather than weeks later.

Nothing. On release day a preordered title simply appears in the viewer's Vodlix library, ready to play on every device, with no re purchase, claim link or support ticket required.

Release timing is handled by Vodlix Countdown and Premiere scheduling, which makes the title available at the exact date and time you set across web, mobile and TV apps simultaneously.

Yes. Vodlix preorder data shows how many viewers have committed and when, giving you an early demand signal you can use to adjust promotion, placement or pricing before launch.

Interest fades quickly after a viewer sees a trailer. Vodlix preorder closes the gap between wanting and buying, so demand is captured before it quietly evaporates.

Whether interest exists while there is still time to act on it. Strong numbers justify promoting harder or buying more of something similar. Weak numbers are unwelcome and far more useful before release than after.

It needs a page, a trailer and a date. The media itself can arrive later, which is the practical reason preordering works at all, since the whole premise is selling before the file exists on the platform.

Both cases exist and they are different propositions. For a transactional buyer it is a purchase made early. For a subscriber it is closer to a reservation, and the value to you is the demand signal rather than the revenue.

Viewers pick a profile on the Who's watching? screen after signing in, and can move to another at any time with Switch Profile in the account menu, without logging out.

Yes. Each Vodlix profile has its own watch history, Continue Watching row and My List, so one person's viewing never mixes with another's on a shared account.

Yes. Each Vodlix profile has a maturity level and sees only titles rated within it, using the Maturity Level you set on each title in the admin, which makes a shared account safe for younger viewers.

Yes. Viewers give each profile its own name and picture, chosen from the platform's avatar set or uploaded, plus a maturity level and an optional PIN. Administrators can see every profile on the subscriber's record.

Yes. Vodlix profile selection makes sharing one account easy for a household, with per profile maturity levels keeping content appropriate and a separate watch history and My List for each family member.

Open Account Settings and choose Change Code to set a 4-digit PIN for your profile. Anyone switching to a locked profile must enter it, on the web and in the mobile and TV apps. Remove Pin clears the lock, and a forgotten PIN can be reset by email.

The Vodlix quality limiter sets the highest resolution each subscription plan can reach, turning your encoding ladder into pricing tiers such as SD, HD and 4K without any code.

No. The Vodlix quality cap only sets a ceiling. Below it, adaptive bitrate streaming still adjusts quality to the connection, so a viewer on a weak line drops to a lower rendition and recovers normally.

Yes. Capped plans serve smaller renditions, and bandwidth is one of the largest variable costs in streaming, so every subscriber on an entry level quality tier costs less to serve.

No. A fixed resolution would stall on weak connections. A Vodlix quality cap sets only the maximum rendition allowed, while the player continues to adapt freely beneath it.