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Help Centre

Frequently Asked Questions

Everything you need to know about Vodlix. Can't find an answer? Our team is happy to help.

Most Recent Questions

Where are the resolutions used by the quality limiter defined?

The renditions available to cap are defined under Vodlix Video Encoding Settings, and playback adaptation beneath the cap is handled by Vodlix Adaptive Bitrate Streaming.

Monetization

Can viewers still choose a lower quality themselves?

Yes. The plan sets the ceiling and the viewer can pick anything at or below it, which matters for people on metered connections. What they cannot do is exceed their entitlement.

Video Platform, OTT Apps

What if I have not encoded a high resolution at all?

Then there is nothing to gate, because a cap can only limit renditions that exist. Quality tiering and your encoding ladder are the same decision approached from two directions, and it is worth planning them together.

Video Platform, Monetization

Will viewers notice the difference?

On a large television, yes. On a phone, frequently not, which is worth remembering before pricing the difference aggressively. The tier is most persuasive to the part of your audience watching on the biggest screen.

Monetization, General

What does the Vodlix Rental and Purchases Manager cover?

The Vodlix Rental and Purchases Manager covers transactional video on demand: timed rentals and one time purchases, with per title pricing, access windows, sales tracking and invoicing.

Video Platform

Can I set rental durations on Vodlix?

Yes. Vodlix lets you set a precise price and access window per title, such as a 48-hour rental for a new release or a seven day rental for a catalogue title.

Video Platform, Monetization

Does Vodlix handle both rentals and purchases?

Yes. Vodlix manages TVOD rentals with an expiring access window and one time purchases with permanent access from the same interface, and both appear in the Orders Manager.

Video Platform

Can I track how individual titles sell?

Yes. The Vodlix Rental and Purchases Manager records each sale with its amount and gateway, and the order filters narrow it to a single title or date range, so you can see how each title sells and how it responds to price changes.

Video Platform

Are invoices automatic for rentals and purchases?

Yes. Every Vodlix rental or purchase generates an invoice stored on the viewer's account and appears in their Purchases, with no manual work for your team.

Video Platform, Monetization

What payment methods are supported for rentals and purchases?

Vodlix supports multiple payment gateways, including credit/debit cards, PayPal, and digital wallets, ensuring convenient transactions.

Video Platform, Monetization

Can I limit access to specific regions or audiences?

Yes, geo-restrictions and user access controls allow you to manage where and how your content is rented or purchased.

Video Platform

How do viewers receive access after a rental or purchase?

After a successful transaction, viewers automatically receive access based on the defined rental duration or lifetime purchase settings.

Video Platform

Can I offer discounts or promo codes for rentals?

Yes. A TVOD discount under Promotions takes a percentage off rentals and purchases, with its own on and off switch.

Video Platform, Monetization

Does Vodlix provide analytics on rentals and purchases?

Yes, Vodlix offers comprehensive analytics and reporting tools to help you track revenue, viewer behavior, and content performance.

Video Platform, Analytics

What does Vodlix Reports and Analytics cover?

Vodlix Reports and Analytics covers audience viewing patterns, content performance, revenue by source and period, orders and subscriber data across your whole platform.

General, Analytics

How current is Vodlix revenue data?

Vodlix provides daily revenue reports with real time insight into performance, so you see what is working and what needs attention as it happens rather than at month end.

General, Analytics

Can I see order and subscriber information in Vodlix reports?

Yes. Vodlix organises orders, subscription requests and subscriber data in a clear, accessible format that stays current as transactions occur, shared by support, finance and marketing.

General, Analytics

Can I export reports from Vodlix?

Yes. Vodlix report data can be exported and saved in standard formats for future reference, so you can compare periods, share figures with stakeholders and keep records beyond the live dashboard.

General, Analytics

How do Vodlix analytics help with strategy?

Organised reports of viewing behaviour and revenue give you an evidence base for content acquisition, scheduling, pricing and marketing decisions, rather than planning from guesswork.

General, Analytics

Can I get a deeper insight on the impression, number of views, and watch time of my videos with Vodlix Reports & Analytics?

Yes, Vodlix Reports & Analytics provides you with a deeper insight on your videos, watch time, and views, giving you complete data on every detail of your concern.

General, Analytics

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