The People Paying You, and What Each One Is Worth

Everybody with an account is a user. Only some of them are paying you, and those are the ones whose questions cannot wait. The roster above is built for that narrower group. Every row carries the package somebody is on, whether it is active, inactive or cancelled, and what it is worth, so you can read the health of the business by scrolling rather than by exporting anything. The tabs narrow it to active or inactive in one click. The search box takes a user ID, a username, an email or a phone number, which matters because a subscriber writing in for help almost never gives you the field you were expecting. Two more views sit beside it, one for every subscription on the platform and one for cancellations, and Export takes whatever you are looking at into a spreadsheet. The identities in the screenshot are blurred for privacy. They are not blurred in the product.

Most subscribers who leave were not angry, they were busy, or the card on file quietly expired. Keeping cancellations in their own view rather than deleting the record is what makes winning them back possible, because you still know what they were on, what they paid and when they went. From any row you can open the account and act on it, whether that means correcting a balance, moving somebody to a different package, or signing in as them to see the fault they are describing. The same records feed the sales dashboard and reports and analytics, so revenue by package and churn by month stop being something you assemble by hand. Where subscriptions are only part of how you earn, they sit alongside rentals and purchases, discounts and gift vouchers under one set of monetization models. Everything here is also reachable through the REST API, and the wider account behind each subscriber is covered under user management.