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Help Centre

Frequently Asked Questions

Everything you need to know about Vodlix. Can't find an answer? Our team is happy to help.

Most Recent Questions

Is the Vodlix Sales Dashboard easy to use?

Absolutely! The Vodlix Sales Dashboard is designed to be user-friendly and intuitive. It streamlines revenue tracking and management, making it easy to monitor your sales performance and make necessary adjustments to optimize growth.

Video Platform, Analytics

How can the Sales Dashboard help with customer retention?

By tracking churn rate and other key metrics, the Sales Dashboard helps you understand customer behavior and identify areas for improvement. This enables you to implement strategies that enhance customer experience, increase satisfaction, and reduce churn.

Video Platform, Analytics

Can the Sales Dashboard provide insights for making strategic decisions?

Yes, the Vodlix Sales Dashboard offers deep insights into key sales metrics that are crucial for strategic decision-making. By analyzing these insights, you can refine your approach, optimize revenue streams, and ensure your business achieves long-term success.

Video Platform, Analytics

Is the Vodlix Samsung Tizen app native?

Yes. The Vodlix Tizen app is built from the ground up for Samsung's Tizen platform, with full native functionality and performance, so it behaves the way Samsung TV owners expect.

OTT Apps

Where is the Vodlix Tizen app published?

Vodlix publishes your app to the Samsung Tizen Store, handling submission, certification and updates, so it reaches millions of Samsung smart TV users worldwide.

OTT Apps

Is the Samsung Tizen app branded as mine?

Yes. The Vodlix Tizen app is fully customisable to your brand, with your logo, colours and catalogue throughout and nothing pointing back to Vodlix.

OTT Apps

Who handles security and maintenance for the Tizen app?

Vodlix handles platform security, compliance and ongoing maintenance for the Tizen app, so your team can focus on content and growth rather than app upkeep.

OTT Apps

Does the Tizen app share a backend with my other apps?

Yes. The Vodlix Samsung Tizen app runs on the same platform, catalogue and subscriber accounts as your web, mobile and other TV apps.

General

Is a Vodlix streaming website SEO friendly?

Yes. Every movie, series and live channel gets its own page with a readable URL, a page title and meta description, a canonical tag, Open Graph and Twitter tags and VideoObject structured data. You control the URLs, robots.txt and search engine visibility from the admin.

Video Platform

Can I set a meta title and description for each video?

Yes. The content editor has an SEO Settings section for every title, with a meta title and a meta description. They are used in search results, link previews and structured data, and the editor shows the recommended length for each.

Video Platform

How do I add Google Analytics 4 to my streaming website?

Open the Marketing settings, go to Analytics & Tracking and paste your GA4 measurement ID, which starts with G-. The tag is added to every page of your website. Other analytics or tag manager snippets go in the header or footer tracking code box.

Getting Started

Does Vodlix support Facebook Pixel?

Yes. Add your Facebook Pixel ID in the Marketing settings and the pixel runs on your streaming website, so you can measure Facebook and Instagram ad campaigns and build retargeting audiences. A Disable Facebook Pixel switch turns it off without deleting the ID.

Video Platform

Can I hide my streaming site from Google until launch?

Yes. Turn on Hide from Search Engines and the site asks search engines not to index it. It does not make the site private, so people with the link can still visit; to require an account before anyone can browse, use the sign-in requirement in the user settings.

Getting Started

How do viewers know they have already started a series?

The Vodlix series listing shows an in progress indicator on the series card before the viewer clicks, drawing on account level watch history, so they can return to a show they started without opening it first.

Content Management, General

Can viewers browse series by genre on Vodlix?

Yes. A genre filter sits at the top of the Vodlix series listing, because most viewers choose a show by mood rather than by title, and filtering narrows a long list quickly.

Video Platform, OTT Apps

How do viewers switch seasons in a Vodlix series?

A short overlay lists the available seasons over the show page, marks the current one and dismisses with a single control, so viewers change seasons without leaving the page or losing their place.

Content Management, Video Platform

Does finishing a season advance to the next automatically?

Yes. Because Vodlix stores seasons and episodes as a real structure, finishing the last episode of one season offers the first episode of the next, so viewing continues without returning to browse.

OTT Apps, Video Platform

Why does Vodlix treat series listing differently from films?

Starting a series is a bigger commitment than starting a film, so viewers read more and abandon faster if the interface makes them work. The Vodlix series listing is built for that slower, more careful browsing.

Content Management, Sales & Marketing

What happens at the end of a season?

Because seasons and episodes are a real structure rather than a naming convention, finishing the last episode of one season can lead into the first of the next. That only works if the platform understands the hierarchy, which is why it is modelled rather than inferred from file names.

Content Management, Video Platform

Is the listing the same on television as on the web?

The structure is the same and the layout is not. A remote control has four directions and an OK button, which rules out most of what works with a mouse, so the television listing is built for that rather than being a scaled down web page.

OTT Apps

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