Frequently Asked Questions

Vodlix has a dedicated page for each TV platform, including Roku, Android TV, Apple TV, Samsung Tizen and LG webOS, with details specific to that device and its audience.

Yes. The Vodlix Apple TV app is a native tvOS application built around the Siri Remote and tvOS conventions, not a browser or web view adapted for the television.

Yes. The Vodlix Apple TV app is fully white label, with your name, colours, artwork and catalogue throughout and nothing indicating the platform beneath.

No. Vodlix builds the tvOS app, publishes it to the Apple TV App Store and maintains it through Apple's platform changes, so nothing lands on your engineers.

Yes. Viewing progress is held on the Vodlix account, so an episode started on an iPhone at lunch continues on the Apple TV in the evening at the same point.

Yes. The Vodlix Apple TV app shares one backend, catalogue, accounts and content lists with your Android TV, Roku, Samsung Tizen and LG webOS apps.

Yes. The television checks the same subscriber accounts as everything else, so whatever a viewer is entitled to on the web they are entitled to in the living room, with no second configuration.

That is the usual approach. Apple TV, Android TV, Roku and Samsung Tizen all read one catalogue and one subscriber base, so each platform you add is extra reach rather than extra maintenance.

Yes. Vodlix lets subscribers upgrade or downgrade between packages in a couple of taps from their account area on any device, with the prorated difference calculated automatically.

When a subscriber cancels on Vodlix, access continues until the end of the period they have already paid for. Cancelling stops the next renewal rather than cutting off the current subscription.

A downgrade keeps a paying subscriber who would otherwise cancel entirely. Making it easy to move to a cheaper plan is one of the lowest cost retention tools available to an OTT operator.

Yes. Vodlix calculates the prorated difference automatically, charging only the remaining portion of the cycle at the new rate on an upgrade, so plan changes are fair and never require a restart.

No. Vodlix keeps cancelled accounts and their history, so lapsed subscribers can resubscribe in one step and you can run targeted win back campaigns from the Subscribers Manager.

Yes, as an event against the account with the adjusted charge beside it. That gives support a factual answer to any question about a bill, rather than somebody reconstructing what probably happened from two systems.

Yes, and it is one of the more useful things you can know about your pricing. A tier nobody upgrades into is priced or described wrong, and one everybody leaves in month two was oversold. Both readings come out of your reports rather than out of guesswork.

Purchases made inside the iOS and Android apps run through the stores own billing, which has its own rules about changing plans. The platform holds one view of what a subscriber is on regardless of where the change originated.

A Vodlix user record holds the account details and user level, recent activity, profiles, wallet, devices, notifications, interests, subscriptions, TVOD rentals and purchases, and watch history, each on its own tab of one screen.

Yes. Every Vodlix user record has a Login as user button that opens your storefront signed in as that viewer, so support staff see their plan, profiles and catalogue and can diagnose an issue before the viewer asks twice.

So a support question about one person, such as their plan, devices or last session, is answered in a minute from one screen rather than assembled from four separate systems.

Vodlix User Management covers every account, free or paid, with diagnostics and support tools. The Subscribers Manager focuses on paying subscribers, packages and revenue.