Frequently Asked Questions
Everything you need to know about Vodlix. Can't find an answer? Our team is happy to help.
Most Recent Questions
How does TMDB integration help my content team?
Vodlix TMDB integration removes the slowest part of adding a title, so your team focuses on curation and scheduling rather than research, and the catalogue grows faster without growing the team.
General
Can the Vodlix Top 10 row update itself?
Yes, with Dynamic curation. You set a rule, a category or tags plus a sort order such as last updated, and the row refills itself as titles are added or updated. With Manual curation the row shows exactly the titles you choose.
Content Management, General
What should a Top 10 row rank by?
Finishes are a better signal than views. Views mostly reflect your own promotion, while finishes show what viewers were glad they watched. The Vodlix Insights Top content report sorts titles by finishes and completion rate, so you can rank the row by what viewers actually complete.
Analytics, Content Management
How do I add a Top 10 row on Vodlix?
Create a content list in the Home Page group, or edit an existing one, and set its Content List Type to Top 10. Then choose Manual curation to pick the titles yourself or Dynamic curation to fill the row from a category or tags. The home page draws it as a numbered row.
Analytics
Where can I see the numbers behind the Top 10?
In Vodlix Insights. Top content lists views, watch time, finishes and completion rate per title; Content lists gives each home page row its impressions, clicks, views and click-through rate; and the View funnel shows how many viewers go from view to start to finish.
Analytics, Content Management
Why use a numbered Top 10 row at all?
A numbered Top 10 is understood instantly by viewers who open a service without a plan. Rank numbers read as a recommendation from the rest of the audience, which earns a click faster than an unnumbered shelf of posters.
Content Management
What if the top title is behind a paywall?
That is either a conversion opportunity or an irritation depending on how it is handled. Showing which package includes it turns the moment into something useful rather than into a viewer discovering they cannot watch the thing you just recommended.
Monetization, Content Management
Does it need to be exactly ten?
No, though ten is the convention and conventions carry meaning. What matters more is that the row is numbered, because a row of ten titles is a shelf and the same ten numbered is a statement about your service.
Content Management, General
Can I override the ranking?
Yes. Convert to Manual turns a dynamic Top 10 into a hand-curated list, and a manual list shows exactly the titles you choose. Keep promotional picks in separate editorial rows, though: a Top 10 only works while viewers believe it reflects what people really watch.
Content Management
Can every title on Vodlix have its own trailer?
Yes. Every film and series in Vodlix has a Trailers tab in its editor. Upload a trailer there and viewers see a Trailer button beside Play, and the home page hero can play it when the title is featured.
Content Management, Video Platform
How do I update a trailer on Vodlix?
Upload a new trailer file to the title in the Vodlix CMS. Once it finishes encoding it becomes the published trailer, with no ticket, no republishing of the title and no developer involvement.
Content Management
Can I turn a video I already uploaded into a trailer?
Yes. In the Content Manager, open the video row menu and choose Mark as trailer. The video moves from the Movies list to the Trailers list. Mark as video moves it back, so the change is fully reversible.
Content Management
Will trailers play smoothly on mobile devices?
Yes. Vodlix transcodes trailers through the same pipeline as your main media, producing adaptive renditions so a trailer plays smoothly on a phone over mobile data as well as on a television.
Content Management, Sales & Marketing
Is a trailer published together with its title?
No. In Vodlix a trailer has its own published state, separate from the title, so you can swap, refresh or remove a trailer without changing the title's availability.
Video Platform, Content Management
Where do viewers see the trailer?
On the title itself, as a Trailer button beside Play, and in the home page hero, which can play the trailer muted while the title is featured. It plays in your own player, so the branding and controls are the same ones the rest of your service uses rather than something visibly different.
OTT Apps, Video Platform
Do I need a trailer for every title?
No, and titles work perfectly well without one. That said, a trailer is the single cheapest thing you can add to improve how often a title gets started, because it answers in seconds what a synopsis cannot. If you are prioritising, start with whatever you are actively promoting.
Content Management, General
Can I remove a trailer after adding it?
Yes. Each trailer can be edited or deleted from the same list, so a cut you are no longer allowed to show or a file that turned out to be the wrong one can be taken down directly rather than needing anybody technical.
Content Management, Getting Started
Do viewers need a subscription to watch a trailer?
No. A trailer ignores the monetization of the title it belongs to, so it plays for signed-out visitors even when the film itself is subscription or rental only. Trailers never run ads either. A trailer behind a paywall could not sell the title.
Monetization, Video Platform
Does the trailer play automatically?
On the home page, yes. When a title is featured in the hero, its trailer can play muted behind it. You can turn this off in the Display and Listing settings, and a separate setting controls whether the trailer in the title info window starts muted.
OTT Apps, Video Platform
Are trailer plays counted separately from the film?
Yes. A trailer play is recorded as its own event against the trailer rather than the title it promotes, so trailer interest is not mixed into how often the film itself is watched.
Analytics, Sales & Marketing
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