Frequently Asked Questions

Yes. When you set a trial length on a Vodlix package, the trial rolls into the paid term automatically on its end date, with no second decision required from the subscriber.

Yes. Each plan card on the plans page shows its trial length beside the price, and the checkout states the trial terms and the price that follows before the viewer agrees, which keeps conversions clean and disputes rare.

Yes. Every Vodlix package carries its own trial, so different plans can offer different lengths, and a campaign package can be hidden from the plans page and shown only through its ?code= link. Switching one trial off does not affect the others.

Clear trial terms at signup are the single biggest factor in avoiding chargebacks, disputes and refund requests after a trial converts, and they build the trust that keeps subscribers beyond the first paid month.

Requiring a card reduces the number of trial signups but produces subscribers who are far more likely to convert and stay. In Vodlix, a trial on a paid plan collects the payment method at checkout, and the free Subscription Trial package is there if you want a trial with nothing to pay, so you can choose based on your acquisition strategy.

Yes, and they should be able to easily. A trial somebody cannot get out of generates chargebacks and complaints that cost more than the subscription was worth, and it is the fastest way to make an automatic conversion look like a trap. Vodlix lets you choose the cancellation flow: the default one, a short cancellation form, or a page of your own.

Look at what people did in the first week rather than at the conversion number alone. Because trials, viewing and payments all sit against the same accounts, you can read behaviour and outcome together instead of reconciling two systems.

Yes. Switch the free trial off on that package, or set a trial package inactive, and it stops being offered to new viewers without touching your other plans.

Vodlix trick play thumbnails are small preview frames taken every two seconds along a video's running time. They appear above the progress bar when a viewer hovers in the browser, and as a filmstrip when they seek with a TV remote, showing the scene before they jump to it.

They turn several guessing seeks into one precise movement, which feels smoother for the viewer and cheaper for you, since every seek discards the buffer and fetches new video segments.

Every seek makes the player fetch fresh video segments from the CDN. A preview image covering 72 seconds weighs less than one of those segments, so when viewers find the right scene in one attempt instead of four, you serve fewer segments nobody watches.

Viewers rarely praise them but always notice their absence. Without preview thumbnails a player feels clumsy, which is why Vodlix includes trick play as standard.

Previews show on hover in the web player and as a remote-driven filmstrip in the TV app. On phones, dragging the progress bar moves the video picture itself, so viewers still see where they are landing.

None by hand. A preview frame is taken every two seconds when the video is processed, whatever its length, and grouped 36 to an image, so a ninety minute film needs 75 small images and a twenty two minute episode 19.

Mostly skipping the recap and titles at the start of an episode, repeatedly, across a whole season. That is why making it slightly better compounds in a way that most player improvements do not.

Live has no fixed running time to divide into frames, so a plain live stream shows none. On channels with a DVR window, the web player can show previews while viewers seek back through the window, when the streaming origin supplies preview frames, with times shown relative to live.

Vodlix white label TV apps cover LG webOS, Samsung Tizen, Roku, Android TV and Apple tvOS, plus Amazon Fire TV, all from one catalogue and one configuration.

Yes. Vodlix TV apps are fully white label, with your logo, colours, artwork and layout applied across every platform and nothing on screen pointing back to Vodlix.

Vodlix builds the TV apps from your configuration, publishes them to each platform's store and maintains them through platform changes, so your team is not running a TV development programme.

Yes. Vodlix TV apps follow current TV UI and UX standards, with visible focus, remote friendly navigation and text readable from across the room, rather than a web layout ported to the television.