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Help Centre

Frequently Asked Questions

Everything you need to know about Vodlix. Can't find an answer? Our team is happy to help.

Most Recent Questions

Can I run subscriptions alongside rentals and advertising?

Yes. SVOD, TVOD and AVOD can all operate on the same platform at once, and a single title can be free with ads for one audience and behind a subscription for another. See our overview of OTT monetization models for how the three fit together.

Monetization, General

How many subtitle languages does Vodlix support?

The language list on a title's Subtitles tab covers more than 200 languages and regional variants. Each track is uploaded as its own file, and viewers choose from every attached track in the player's Subtitles/CC menu.

OTT Apps, Content Management

Which caption formats does Vodlix accept?

Vodlix accepts SRT and VTT subtitle files, so tracks from any subtitle vendor or editing tool load directly onto a title.

General, Content Management

Which subtitle track plays first on Vodlix?

The title's default track. The player selects it when playback starts, and viewers can switch to any other track, or turn subtitles off, from the Subtitles/CC menu. On a series, the player keeps the viewer's choice from one episode to the next.

General, Content Management

Can subtitles be updated after a video is published?

Yes. A subtitle track is a separate SRT or VTT file, so you can replace it at any time, or fix its text and timing on the title's Watch & Edit tab, without re-uploading or re-encoding the video.

General, Content Management

Can viewers switch subtitle tracks while watching?

Yes. Viewers pick any attached track, or Off, from the player's Subtitles/CC menu, and can change the caption font, colour, size and background under Options.

General, Content Management

What can I customise with the Vodlix Templates Manager?

The Vodlix Templates Manager lets you customise colours, fonts, layout and the overall design of your website, mobile apps and TV apps from one template editor.

Video Platform

Do I need coding skills to use the Templates Manager?

No. The Vodlix template editor is intuitive and requires no technical expertise, so brand and marketing teams can own the platform's appearance directly.

Video Platform

Are template changes applied in real time?

Yes. The Vodlix template editor updates the preview as you make adjustments, so a change is visible the moment you make it across web, mobile and TV layouts.

Video Platform

Does the Templates Manager cover every device?

Yes. Web, mobile and TV are all styled from the same Vodlix template editor, so one set of design decisions produces a consistent look on every surface.

Video Platform

How is the Templates Manager different from Custom Templates?

The Vodlix Templates Manager is the live editor for adjusting the active design. Vodlix Custom Templates handles previewing, customising and activating whole alternative templates.

Video Platform

Is it possible to customize both mobile and TV apps with the Template Manager?

Yes, the Template Manager allows you to make design changes across all platforms, including your website, mobile, and TV apps.

OTT Apps

How does the Template Manager improve my platform’s user experience?

By providing full control over your platform’s design, the Template Manager helps you create a more visually appealing and engaging experience for your viewers.

Video Platform

Does Vodlix provide a template like Netflix?

Yes, Vodlix offers a template similar to Netflix for your platform.

Video Platform

Does Vodlix provide a template like Amazon Prime?

Yes, Vodlix also provides a template similar to Amazon Prime.

Video Platform

Where do I set brand colours on Vodlix?

Brand colours are defined once in the Vodlix Themes and Colours settings and applied automatically across your website, mobile apps and TV apps, so every surface uses the same palette.

Content Management

Can I preview theme changes before saving?

Yes. Vodlix shows a live preview of your website as you adjust colours, headers, footers and cards, and the mobile app settings show a sketch of the phone layout. TV app colours have no preview yet, so check them on a test device.

OTT Apps, Content Management

Can I use different card shapes on different devices?

Yes. Vodlix lets you set portrait or landscape card shapes separately for default and featured content on each surface, so posters suit phones and wide cards suit televisions.

Content Management, OTT Apps

Why does a single brand definition matter?

A single definition removes brand drift. When a colour lives in one place, the apps cannot diverge from the website, so you never end up with three slightly different versions of your brand red.

Content Management

Can I add custom styling beyond the standard theme controls?

Yes. Vodlix supports custom CSS within the theme settings for teams that need precise control over typography, spacing or specific components, without modifying the platform itself.

General, Content Management

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